We are providing a
new approach to patient transport
Heisenberg Transportation is a Non-emergency medical transportation (NEMT) company that provides important benefit for people who need assistance getting to and from their medical appointments.
Use us as Prefered Transportation Partner
our fleet
Our drivers go thru a rigorous training and onboarding process to ensure they are aligned with our principles to provide you with the most professional and kind service possible. We have the most complete, highly available and well trained fleet.
Medicaid Enrollees Can Expect to be:
✓
Treated with respect and compassion
✓
Approved for the most appropriate type of transportation based upon their mobility, medical needs & NYS Department of Health guidelines
✓
Served by an on-time, polite & qualified transportation provider
✓
Picked up in a safe, clean & smoke-free vehicle
✓
Supported by Heisenberg throughout their transportation experience
Sedans
Reliability, safety and beauty at the same time..
Wheelchair Accessible Vehicle
This is well combined care, precise measurements, adaptability to the patient's needs and the best experience.
Minivan
Flexibility, spaciousness and comfort.
our technology
Client Database
Our algorithms categorize the individual needs of our patients
in order to prioritize and satisfy with the greatest possible
certainty.
This technology is thanks to the tagged data in our database and
the constant feedback from the system, coming from various
sources; calls, messages, and more.
Client Mobile App
Our applications allow our drivers and patients to be always
connected with the aim of maintaining unconditional support,
keeping away the inconsistencies of time of appointments,
reminders and confirmations.
We seek through our applications to add layers of trust, ease
that reduce the negative impacts that used to occur in the NEMT
transportation sector.
Intelligent Route Management
All our routes are optimized by algorithms that benefit all
parties. As for the driver, our system considers his workload,
his origin-destination, driver-patient proximity.
With our technology and staff we ensure that you will never be
late for your medical appointment, and home.
Intelligent Call Center
Our technology is capable of balancing the call load and routing
it as quickly and as smoothly as possible.
The human staff behind our Call Center system has never been
closer to you than now. All our agents are trained to help you
in any situation, do not hesitate to contact us!.
Frequently Asked Questions
How do I set up transportation for my appointment?
You can set up non-emergency Medicaid transportation two
ways:
1. Create an account and arrange the trip online.
2. Call the MAS Contact Center..
What are the Contact Center hours of operation?
Contact Center customer service representatives are available 24/7 every day to arrange discharges and emergency transportation requests (urgent transportation). Regular business hours for enrollee services are 7 days per week, 4:00 am – 11:00pm. Transportation can be schedule online at any time.
Do enrollees have to pay for transportation to Medicaid-covered healthcare services?
No. Transportation to authorized healthcare services is provided at no cost to enrollees. Scheduling online or by phone with MAS ensures transportation is authorized, per NYSDOH policy, and a covered benefit. Transportation providers (aside from public transit) should never request or expect direct payment from an enrollee.
What is a 2020 (Outside Common Medical Marketing Area) Form?
The area in which a community usually receives medical care and services is defined by New York State as a “Common Medical Marketing Area” or CMMA. When an enrollee requires medical care not offered in their CMMA, MAS coordinates with the enrollee, their medical practitioner and transportation providers to ensure that the enrollee’s need are met. In these cases, the enrollee’s medical provider will complete a NYS 2020 (Outside Common Medical Area) Form and submit it directly to MAS.
Contact us
Our Commitment to Enrollees
Our priority is to make sure enrollees arrive safely at their
healthcare destinations feeling great about their transportation
experience.
1. Submit
a comment or
concern
2. Report suspected
fraud, waste
or abus
Our offices and contact
12 East 49th Street New York, NY 10017
Business Line 646.971.1239
Driver Line 646.828.9573
Fax 914.214.9636
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